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Air Source Heat Pump FAQs

What is an ASHP and how does it work?

1.  What is an air source heat pump and how does it work?

Air source heat pumps (ASHP) are electric appliances that provide heating and cooling by moving heat into a home or building (for heating) or out of a building (for cooling). Heat pumps do not create heat like electric resistance heating or fossil fuel-fired heating systems; instead, they move heat from one place to another. ASHPs use the outdoor air as a source of heat, while ground source (or geothermal) heat pumps use the ground as a source of heat.

They accomplish this by using a refrigerant that absorbs heat from colder air to move that heat into a space with warmer air—much the same way that a refrigerator or air conditioner works, except that it can move heat in both directions to provide both heating and cooling. Since it takes far less energy to move heat than it does to create heat, ASHPs are one of the most efficient home heating systems available.

2.  What types of air source heat pumps are available?

There are two primary types of ASHPs.

Ductless air source heat pumps are exactly as they sound: heat pumps that don't require that you have ductwork in your home to provide heating and air conditioning. Each ductless system includes one outdoor unit connected to one (single-zone) or more (multi-zone) indoor wall, floor or ceiling air distribution units. Ductless ASHPs are often referred to as ductless mini-splits.

Ductless air source heat pumps can be installed as a primary source of heating and cooling or installed to heat and cool specific rooms. This could include, for example, installing ductless units in the most frequently used rooms like family rooms or master bedrooms to displace heating or cooling from your existing system, or placing ductless units in rooms or new additions that never seem to be warm or cool enough.

These systems can be used for heating, cooling, dehumidification, or as a fan. Because each indoor unit can be controlled individually, you can reduce your energy use even more by lowering the temperature in rooms that are not being used.

Ducted air source heat pumps have an outdoor unit that is connected to a building's ductwork, which is used to distribute heating or air conditioning throughout the home. Ducted (also known as central or unitary) use your home’s existing ductwork, though not all ductwork is sized adequately for heat pumps. 

Regardless of whether a system is ductless or ducted, all ASHPs will have an outdoor unit, which will be mounted on a ground platform or on the side of your home. This outdoor unit will be connected to one or more indoor air distribution units. If you’re installing a ducted ASHP, this will be a central air handler similar to one used by a furnace or central AC system. If you’re installing a ductless ASHP, this will typically be a wall-mounted unit. For homeowners that might not have suitable wall space or don’t like the aesthetic look of the wall-mounted indoor unit, floor-mounted and ceiling-mounted units are also available, though these units cost more to install. 

3.  What are the benefits of using an air source heat pump?

  • Improved home comfort. Advanced Cold Climate air source heat pumps are "variable capacity," which means they can provide just the right amount of heating or cooling without temperature swings and constantly turning on and off. Also, they are much quieter than conventional air conditioners and furnaces.

  • Energy savings. If you heat with oil, propane, or electric resistance (such as electric baseboards), you could save hundreds of dollars a year on your heating bill by installing an air source heat pump. No need to pay thousands of dollars to get a natural gas connection to your home: a cleaner alternative is already available.

  • High-efficiency cooling, no ductwork required. Air source heat pumps also provide air conditioning or dehumidification and are more efficient than window units and most central air conditioning systems. Ductless ASHPs can allow you to reclaim your windows and avoid having to install ductwork to stay comfortable in the summer.

  • Improved health and air quality. In addition to providing cooling, heat pumps filter and dehumidify air, which can improve the air quality and comfort of your home. In particular, the filtration provided by advanced ASHP systems can significantly reduce allergens in your home for sensitive individuals.

  • Flexible options. Heat pumps are a flexible technology that can be installed in homes of all shapes and sizes with different needs—whether you need a whole-home system replacement, have (or don’t have) ductwork, want to add zoning to your home, want to increase the efficiency of heating part of your home, or want to add extra heating/cooling to that part of your home that’s never as comfortable as it should be.

  • Lower your carbon footprint. As a clean heating and cooling technology, converting from burning fossil fuels to using an air source heat pump will help reduce your carbon footprint and dependence on imported fossil fuels. Using solar PV or other renewable electricity sources can further offset emissions from the electricity powering your heat pump.

4.  Do air-source heat pumps perform in cold climates?

Not all  ASHPs are the same. ASHPs have been primarily used in the South for decades and are optimized for a warmer climate where air conditioning needs are higher.

Cutting-edge cold-climate models that are optimized for New England weather. These cold climate ASHPs are certified based on their performance at 5°F and can continue providing heat even when winter air is well below zero: today’s cold climate air source heat pumps can extract heat from the air all the way down to -13°F.

Concerned about heat pump performance in January? Don't be: Mainers and Vermonters have installed the most cold-climate heat pumps out of any New England state in the past few years—over 30,000 since 2013, and both states are significantly colder than Massachusetts in the winter!

5.  Are there drawbacks to air source heat pumps?

While ASHPs are a great fit for many people, ASHPs (as with all technologies) have a few drawbacks:

  • Performance in extreme cold. Since ASHPs rely on extracting heat from the outdoor air, the heating output and efficiency of ASHPs declines as outdoor air temperature declines. While the cold climate ASHPs are rated based on their performance at 5°F, for many homes, our installer will recommend keeping a backup system (your existing system or added electric baseboards) for the coldest days of the year. During some of those particularly cold days, it may make more economic sense to shut off your ASHP and use your backup fossil fuel system to provide heating. It's unlikely, however, that your ASHP will stop providing heat entirely—even in a prolonged cold snap.

  • Aesthetic considerations. ASHPs require outdoor (e.g. outdoor unit and piping) and ductless ASHPs require indoor equipment (e.g. wall-mounted units) that may be aesthetically displeasing to some homeowners. Installers can discuss a variety of options available to you to minimize aesthetic impacts from an ASHP installation.

  • Manual coordination of thermostats. Thermostats for ductless ASHPs typically operate independently of your existing thermostat. This means that you will need to set your existing thermostat lower than your ASHP thermostat to ensure that your ASHP does the bulk of the heating. Some models offer software upgrades now that can allow your heat pump system to control your backup system.

  • Higher installed costs. ASHPs cost more upfront than fossil fuel or central AC systems. However, their higher efficiency can pay back the difference over the course of several years.

  • Lower efficiency than GSHPs. Since the outdoor air is more variable in temperature than the ground, ASHPs are typically less efficient than geothermal heat pumps. However, ASHPs are usually cheaper and quicker to install.

6.  Is an air source heat pump right for me?

  • Do you heat with oil, propane or electric resistance (such as baseboard electric)?

  • Do you want greater home comfort (more uniform air temperature and less noise)?

  • Is your existing heating or air conditioning system 15+ years old?

  • Do you want central air conditioning but don’t have/don’t want to install ductwork?

  • Do you have persistent hot or cold spots in your home?

  • Do you want more control over the temperature in individual rooms in your home?

  • Are you sensitive to air pollutants and allergens?

  • Do you want to reduce your carbon footprint?

Then ASHPs may be a good fit!

7.  Why are air source heat pumps considered “clean heating and cooling” technologies?

Air source heat pumps are considered to be “clean” heating and cooling systems because they do not create heat, but rather they move heat from the ambient air from one place to another. This process is powered by electricity, which can be sourced from renewable sources like solar, wind, or hydropower. Even though our grid is only about 20% (2021) renewable today (and getting greener year by year), an ASHP system powered by grid electricity will still reduce your greenhouse gas emissions from heating by 20-60%! This is because ASHPs are very efficient! 


8.  How efficient are air source heat pumps?

ASHPs are typically rated for heating efficiency based on their Heating Seasonal Performance Factor (HSPF) or seasonal Coefficient of Performance (COP), both of which describe the system’s efficiency over the course of the heating season. The seasonal efficiency of ASHPs can range from 220% to 300%+ (i.e. COP of 2.2 to 3.0) depending on the system type, application, and how cold it is outside. That means that for every one unit of electricity used, 2.2 to 3 units of heat are transferred into the home. By comparison, electric resistance heating has a COP of 1, and fossil fuel boilers and furnaces can be 75-95% efficient.

ASHPs also provide high-efficiency cooling—better than window AC units and comparable to the highest-efficiency central air conditioners.

9.  How do the maintenance requirements and costs of an air source heat pump compare to other heating systems?

Annual system maintenance, which consists of cleaning air filters and an annual maintenance checkup for the outside unit, costs about the same as annual servicing charges for a boiler or furnace. You can also clean the filters yourself, which can help to keep your system running well for many years (ask your installer for tips on how best to do this!).

Otherwise, the only other maintenance requirement would be to keep your outdoor unit clear of snow during the winter.

10.  How long do air source heat pumps last?

Heat pumps have an expected lifetime of about 15 years—similar to the average furnace or central AC system.

11.  How noisy are air source heat pumps?

A ductless ASHP indoor unit is quieter when running than a refrigerator and much quieter than a typical window AC unit. A ducted ASHP is quieter than a typical furnace or central air conditioner.

12.  Can air source heat pumps provide domestic hot water?

Most don't. There are water heaters that use heat pump technology (heat pump water heaters or HPWHs), though they are considered different technologies than ASHPs. 

13.  How complicated is installing a heat pump and how much time will it take?

A heat pump installation is typically a straightforward process with minimal disruption to your home. A simple, single-zone ductless ASHP system can be completed in less than a day and only requires a single 2-3 inch hole to be cut (and later, sealed) in your wall.

If you are installing a “multi-zone” ductless system or a ducted system that requires modifications to your ductwork, your installation may take a few days or more to complete.

14.  How can I maximize energy savings from my heat pump?

While most ASHP systems work right out of the box, there are a few things you may want consider to get the most out of your system:

  • “Set it and forget it.” While many of us are used to turning off the lights and turning down the heat when you leave the home or go to sleep, heat pumps are most efficient when running continuously at partial output without sudden increases in heating demand from cranking the thermostat up. Think about how your car’s mileage improves when you drive at a constant speed instead of constantly stopping and starting. Consider only setting back your heat pump system thermostat when you’re gone for several days.

  • Know when to use your backup system. Depending on the weather and the cost of your backup heating fuel, it may be more efficient to use your backup system during the coldest parts of the year when heat pumps are at their least efficient. If you expect the temperature to be in the single digits or lower for the day, consider turning your heat pump system off and using your backup boiler or furnace.

  • Keep your system well-maintained. A well-maintained system will keep performing at high efficiency. Remember to clean your indoor dust filters; keep the outdoor unit free of snow, ice, and other obstructions; and consider getting regular annual servicing.

  • Improve the efficiency of your home. A heat pump in a well-insulated home will perform better than a poorly-insulated home. Consider getting approved, incentivized insulation, air sealing, and weatherization upgrades through Mass Save  prior to installing your heat pump. Not only will your home be even more comfortable and your system perform better, but you may need a smaller (and cheaper) system to meet your home’s needs.

15.  I've heard that heat pumps can sometimes blow cold air?

A properly-functioning heat pump may occasionally blow air that feels cooler than expected, particularly relative to a furnace. There are two reasons this may occur:

  • Heat pumps do not provide the same blast of very hot air that furnaces provide just due to the nature of how they generate heat: heat pumps are transferring heat from outdoors as opposed to heating air by burning fossil fuels. When it’s particularly cold outside, this air can feel cool to the touch but may still be 75-80°F or more and is working normally.

  • Heat pumps occasionally run in “defrost mode” to keep the outdoor unit clear of any frost buildup. For a few minutes your heat pump will stop producing heat, which can sometimes include a sudden, brief blast of cooler air. This is normal during winter operation and will not compromise the performance of your system.

  • If your heat pump is providing inadequate heat, you may consider using your backup system during temperature extremes. If your heat pump continues to blow cold air, you may have a maintenance issue with your system and should contact an installer.

16.  How much will an air source heat pump cost?

Air source heat pump systems typically start at around $5,000 before incentives for a single-zone unit, increasing with additional zones.  Installers will do a free site visit which should include a detailed proposal with incentives and cost for the components. Be sure that you are getting a MassSave approved system that is a cold climate ashp if you are replacing a conventional heating systems. 

What types of ASHPs are available?
What are the benefits of using an ASHP?
Do ASHPs perform poorly in cold climates?
Are there drawbacks to ASHPs?
Is an ASHP right for me?
Why are ASHPs called “clean heating and cooling”?
How efficient are ASHPs?
What are ASHP maintenance requirements?
How long do ASHPs last?
How noisy are ASHPs?
Can ASHPs provide domestic hot water?
How much time does installation take?
How can I maximize energy savings?
Do ASHPs sometimes blow cold air?
How much does an ASHP cost?
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